Cruise Ship Island Excursions in St. Lucia

Hello John, We acknowledge your displeasure and would like to clarify with you and the Viator public the situation, which we do not believe warrants this negative review from you. On June 23rd you booked what we assumed was a tour with us for July 12th, but you used our "Cruise ship option" at which point we sent you a message asking whether you mean't to book a Cruise tour or a hotel tour as we knew that cruise ships aren't presently coming to St.Lucia. Your response to that was, " Yes I did, but I’m not paying until I check in at the Rendezvous just in case I have problems with my flight." We replied. OK. On July 10th, we got a message from you. " I need a pickup from the Rendevous holiday park asap" and that you have been trying to call and message us for a week to cancel. You also stated that you had received a confirmation from Viator of this cancellation. Note that nothing was cancelled on our end and we were quite unclear as to what you were talking about in asking for a pick up 2 days prior to your booked tour with us. We also never received a nesssage or call from you. However, we did try calling you on that day, twice but no answer. So we tried on several occasions through out the day on the 10th and 11th to try to understand what you were requesting as you clearly showed that you thought you were communicating with Viator. We let you know that we were not Viator but only providing a service from their platform. You kept asking if we had received monies, which we replied no. Then you asked us to Contact Viator to explain the situation. At which point we asked what was the situation. All we were trying to ascertain from you was whether you were still doing the tour with us on the 12th as this was the ONLY service you booked with us. Not a transfer to the port or to your hotel as you kept indicating. At one point you also sent us a message, Dear Viator.So was I charged for this excursion?" We again let you know that we are not Viator. Having no clear answer from you on the tour on the 12th. We sent a message to Viator asking them to cancel and refund you. Note that the 24hr refund policy was in effect and we still had no clear understanding of your intentions. We apologize sincerely for any confusion, if any, on our part. We hope that this explantion will help to clarify any mis understandings you may have had about us. And wish you all the best