Skip the line & tour: Vatican Museums, Sistine Chapel & Raphael Rooms

Dear Lynne, Thank you very much for your review. We are very sorry that you happened to visit the Vatican Museums and the Sistine Chapel on the day when the Sistine Chapel closed for 3 hours during the usual opening hours. When this happens, a couple of times a year, everybody visiting the Vatican Museums encounter several problems related to crowds, security check delays, some Museums’ sections get congested by too many visitors… On that day we have been trying to do our best for our clients, as we wanted all of you to avoid any kind of stressful moments due to the crowds gathering inside the Museums and waiting for the Sistine Chapel to open. Due to these exceptional circumstances, our guide, due to too many visitors, got stuck inside the Vatican Galleries and couldn’t make her way to the starting point of the tour. We still didn’t want to let you down and the very last minute we found a solution for you to have a guide for the promised itinerary. Also if you carefully read the description of your tour, you will notice that you booked a group tour (24 participants max) and not a semi private option (10 participants max). We decided to keep the group size small on that day due to the unexpected changes of the opening hours of the Sistine Chapel and due to the crowds and chaos that these changes would create. That’s why initially we were 10. We apologize anyway for the exceeding numbers of people (1), as your originally booked tour was max 24 participants. As for the guide, you might be probably right, as the gentleman who led the tour wasn’t one of our guides and he was almost certainly stressed and agitated because of the demanding conditions he was working in. So we deeply apologize for the experience that hasn’t been as you expected and it wasn’t how we are used to run our tours. At the end, we are wondering if you would have left a review in case everything went as planned and if you would have mentioned that instead of 24 we have kept the group small and you were 10 participants in the group and that the guide was informative etc… Nowadays, it just seems that people write reviews only if they have to complain. We are sure this is not your case and we apologize again for the experience in circumstances that were completely out of our control. However, we will be glad if you contact us again during your next visit to Rome and if you do, we will find the best solution and make it up for the experience you didn’t enjoy. Happy travels!