Half-Day Tour: Parasailing & Snorkeling Cruise from Punta Cana

If I could give them 0 I would and so would the other people who were supposed to be on this excursion. They say they are Tour Package Punta Cana, but guys shirt was Thom's Tours. They will try to communicate with you via whatsapp and your cell and avoid the viator app. 1033pm the night before they postpone from noon pickup (when tour is supposed to start) to 1230pm apparently due to the weather for parasailing (even though we could see parasailing launching from the marina they were located at) and then inform us we have to meet them outside the security gate (close to two miles away from our lobby). They request I confirm room number. At 1105pm I confirm room number and ask why the change in pick up time and location, but don't hear anything from them until 950am morning of the tour with the same exact message as the night before. 1001am they change pick up time changes to 1215pm. We get bellman to drive us to the security gate and when we get there at 1215pm, they change the pick up to 2pm and now they will pick us up at our lobby. 210pm trashed dodge caravan comes to pick us up and drives us to the marina. They bring us to their waiting area where we wait 30min with two other groups (one who did dune buggy tour of which they said was nothing what they expected) and another who had parasailed at noon and were still waiting to snorkely. 240pm we get shuttled out to parasail. We were up for no longer than 4 minutes and the four of us were back on shore by 3pm. We then sit there close to 30min and finally give up when we heard from the other couple that they had been there 2.5hours waiting to snorkel. We all tell the operator (Thom's Tours or Tours Punta Cana-the name on Viator) that we are leaving and that we would like a refund. We were told that due to the weather that's why we were postponed, even though Mike and his girlfriend (the other couple going snorkeling) had parasailed when we should've parasailed and there were two other operators parasailing that day. THIS IS A SCAM! They ripped us off for over $400 for what was supposed to be a parasailing and snorkeling trip. We parasailed, but for the $113 per person we expected at least a 10-20 min parasail. Oh and the driver of the boat texted while people were up parasailing. We asked for our money back and were told due to the weather (which was 87 and partly cloudy) that's why they postponed the parasailing. So my question why were they parasailing others at the time we were supposed to be parasailing and if the weather was so bad why were two other operator parasailing? Why didn't they start the snorkeling excursion first and then finish with the parasailing? All of these questions were given to them of which they use weather as an excuse. If you book with them, your only recourse will be to dispute your credit card charge, because Viator doesn't seem to have any means to dispute the charge and the operator surely won't refund you. Sadly the other two groups had also booked with Viator and are in the same boat.

Started off on bad note. Never received reconfirmation email for pickup. Called or text no response. Pickup time was suppose to be between 11 and 1130a. Finally got in touch with tour operator, they forgot us. Arrived at loading 1220p. They fed us a small lunch chicken breast salad and roll with water. We didn't board until about 130p. Remember to take your stuff off you have to walk in water to boat. We paid had parasailing and snorkeling, disappointed about time doing activities. We didn't know others were stopping to swim with the dolphins so we had to wait on the boat, didn't enjoy the delay of my activities. Snorkeling was fun kids really enjoyed. After that we pulled in an area with alot of boats like a party area and we can swim. But we got out it was a black snake in water. They wasted time cause our parasailing was cut short. Parasailing was amazing. Host were ok. Got back to shore about 6p. Then the pictures $250 package sends to email I still have to get printed, ripoff.

The overall experience was amazing however the only reason I didn’t give 5 stars was because of the photographer on the snorkelling tour. He’s very aggressive with wanting to take your pictures and his prices are ridiculous! $80 US dollars for DIGITAL pictures? That’s more than i paid for the Parasailling & Snorkelling combined. He also made a comment ‘don’t waste my time, my time is money’. With an attitude like this, I will never part with my money.

I thought we were just going to parasail but we did a lot of other things. The staff was amazing and interactive. Photographer took his job serious and didn’t miss one shot!! The food and drinks were great as well.

I loved the staff especially Luis who was very vibrant, and got the party started. The food was delicious! The only downside was we made a lot of stops, the wifi was unsteady so the music kept stopping, and there was a lot of waiting around for people to finish up their portion of the excursion

Parasailing and snorkeling was great. Everyone associated with the experience was great. The views were spectacular. The food and drinks were good as well.

Whole experience was very disorganized. During the pickup we kept turning around, waiting and we didn’t know what was happening. We drove to several different hotels without picking anyone up. We met up with another driver at a random spot and didn’t know who he was. Luckily we were able to ask to see our names on a list and got in the car with the new driver. Once we arrived at the meeting point and throughout the experience we were given very little information about what we were doing, how long it would take, etc. The actual experiences were great, crew in the boat was friendly and the sites were beautiful.

Lewis/Alex was awesome host. They made sure we was safe and watched over everyone. The music, food people was awesome.

Payed for parasailing and it took me on a different tour . Was picked up an hour late . Trip was only like 4 hours when it clearly indicates half a day .

Our guide and staff were really friendly and extremely courteous. This place was on the beach next to our resort ( the Lopesan) which was extremely convenient. I will definitely book with them again next year!! Drinks were flowing and the food was fantastic.