Eze & Monaco Small Group Half-Day Trip with Perfumery Visit from Nice

Dear RYAN, our tours start from NICE and we have a tight schedule to optimize the pick up for all clients; We didn't know that the pick up place indicated was not your hotel and our driver was waiting with other passengers on board for more than 15 minutes when you called to tell us that you will be 10 minutes late (so in total 25 minutes late) During this time other clients where very upset due to "our" lateness and we didn't know how to optimize to make everybody happy ; So we are sorry if you feel we were rude. It would have been so easy to contact us the day before, explain that you will arrive by train and we would have ask you to be there earlier, we could even have organize the pick up at the NICE SAINT AUGUST TRAIN STATION ; We didn't know that you where not at THE RADISSON we discovered this when you called to say that you where late an had at that time call wait for an UBER When you book an online system, there are human behind that ; someone organizing the planning for the driver (in the language requested) and a driver guide ; We try to do our best for our client satisfaction ; but when there is delay all day is delayed and when you have 10 calls at the same time telling you that clients are not happy because we are late it's sometimes not easy to optimize . Don't think that anyone did ridicule you over the phone, just asking how much more time we have to wait in order to give a fair reply to the driver and to all other passengers waiting , and to reschedule the all day. We are human, talking to human and trying to do our best to satisfy our visitors Kindly appologize

Thank you for this comment Michelle

Thank you ;