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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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New York, United States
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon5 hours  (Approx.)
iconOffered in: English

Overview

In remembrance of the events of September 11, 2001, take this guided tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in NYC, and get a deeper understanding of the events that took place on that day. Your ticket includes skip-the-line access to the 9/11 Museum and Memorial, as well as the One World Observatory for panoramic views of the city.
  • Tour Ground Zero and the National 9/11 Memorial and Museum
  • Walk where the former World Trade Center once stood
  • A guide tells stories of tragedy and heroism from that tragic day in American history
  • Select from a morning or afternoon departure time to best suit your schedule

Why Travelers Choose This Tour

Get more insight into 9/11 with personal accounts and access to the Memorial and Museum and Observatory.
Saved to wishlist!
Professional, local guide with a personal connection to the events of 9/11
Timed Ticket Access to the 911 Museum
Entry to the One World Observatory
English Speaking Guide
Guided visit to 9/11 Memorial and Ground Zero
Gratuities

Departure Point

209 Broadway, New York, NY 10007, USA

Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be holding an orange flag. The chapel is between Fulton and Vesey streets on Broadway.

Return Details

180 Greenwich St, New York, NY 10007, USA
  • Confirmation will be received at time of booking
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • Most travelers can participate
  • Proof of vaccination required for Museum and Observatory entry
  • This tour/activity will have a maximum of 20 travelers
  • OPERATED BY ExperienceFirst

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
Q:
What measures are being taken to ensure staff health & safety during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policy on staff health & safety is:

  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
Q:
What is the maximum group size during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:This activity will have a maximum of 20 travelers.

See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.

Traveler Photos

Reviews

5.0
star-5
922 Reviews

Reviews by Viator travelers

Showing 1-10 of 922 reviews
star-5
Inspiring
Jean_M
, Sep 2021
Our guide reminded us about how life was so different before 2000 and he shared many meaningful personal stories.. I was struck by how I felt as I stepped off the long escalator .. dark and quiet . Really felt transported. Then as I ascended back up into the light after spending 2 hours in the solemn museum, I had an entirely new outlook on life.
star-5
I will never forget any of my visits to ground zero and those who perished and the loved ones who gave the family member
Eric_P
, Sep 2021
I did not post photos of the museum or the reflecting memorial on purpose because each person should see it for themselves and not have another’s opinions but form their own based upon your own emotions. Go and absorb and remember to never forget!
star-5
Tim our tour guide
Michael_C
, Sep 2021
Our tour guide Tim was engaging, knowledgeable, passionate, sensitive to participates feelings and most importantly—professional. I highly recommend anyone to take the tour with Tim
star-5
Great way to see the site(s) and the stories
Barbara_S
, Sep 2021
Excellent guide made it easy to visualize what happened on 9/11 and to understand what the impacts were on the area, the people, and their stories
star-5
Lesser known stories make it worth it
Devan_C
, Sep 2021
Really enjoyed the walk around the plaza and hearing the stories of the unsung hero’s and their importance
star-5
What a great time.
Dale_B
, Sep 2021
What a great tour and guide with personal stories of the tragedy perpetrated by evil based in Afghanistan. Will recommend to all my friends.
star-5
WTC things you didn't know
EDMUNDO_R
, Sep 2021
We had the pleasure of having Tony for our tour guide. Tony was here during 9-11. Shortly after that, he became a guide. He's been doing this for almost 20 years and is very knowledgeable. His tour is a little bit different as he brings light to the hero's of 9-11. Things you never knew. We had a bunch of "WOW" moments. We entered tunnels, buildings, bridges and areas that you would never have known about. We walked the entire WTC grounds. Bring comfy walking shoes. With this tour, you get to enter the WTC Memorial (Bring tissues) and the new WTC. I really learned a ton and I highly recommend this tour.
star-5
Tim was fantastic at...
Tammy_D
, Sep 2021
Tim was fantastic at putting a personal touch on the horrific events of 9/11. Loved all of the info he shared, it really made the experience!
star-5
9/11 experience
Robert_F
, Sep 2021
The museum and going up the tower was great. The tour guide was exceptional. Going over the grounds was nice.
star-5
A day in history
Fredrick_F
, Sep 2021
Knowledge courtesy understanding the gravity of the situation coupled with a sense of humor Tim was GREAT!!!!

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