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9/11 Memorial Museum Admission Ticket

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New York City, United States
9/11 Memorial Museum Admission Ticket

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon2 hours  (Approx.)
Mobile ticket
iconOffered in: English

Overview

Prebook your admission to the 9/11 Memorial Museum in lower Manhattan, and guarantee your entry to the center that documented the terrorist attacks on the World Trade Center in 2001. Museum artifacts include first-person accounts of what happened on that September morning in 2001, multi-media displays, and exhibits on history, which commemorate nearly 3,000 people who lost their lives in the attacks.
  • Guarantee your admission to NYC's 9/11 Memorial Museum
  • Learn about the terrorist attacks, and explore the museum at your own pace
  • Save time and get direct entry on your mobile device
Saved to wishlist!
Timed Admission Ticket
Food and drinks
Start your visit to the 9/11 Memorial Museum with a self-guided tour of the exhibitions and multimedia displays. The museum itself is located below the 9/11 Memorial, the reflecting pools that are the footprints of the Twin Towers that fell due to the devastating terrorist attack in 2001. 

With your timed admission, you have guaranteed entry to stay for as long as you want. It is suggested that you take at least two hours to wander the museum. This admission saves you time by giving you direct entry into the center with your mobile device. 

The museum also includes a pair of main exhibits: a memorial exhibition called In Memoriam, in honor of the people who lost their lives that day in 2001 as well as the people who were killed during the World Trade Center 1993 bombing. The second exhibition is September 11, 2001, a three-part exhibition that tells the tale of the day and analyzes motives for the attacks. It also shows the aftereffects of the attack and how the event changed the world, both locally and globally. 

This museum experience brings out the emotions in the guests who visit. Get ready to hear the stories of loss and sadness, of compassion and recovery, as you explore the space.
Itinerary
Stop At:  
The National 9/11 Memorial & Museum
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
Duration: 2 hours 
Admission Ticket Included
Stop At:  
World Trade Center Memorial Foundation
Historic Sites, Historical Walking Areas
Duration: 1 hour 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Children ages 6 and under are free
  • Direct entry on your mobile device is available
  • Ticket is for a specific date and time of entry
  • All visitors will be screened by airport-style security
  • No re-entry is allowed after exiting the building
  • Photography is permitted for private, non-commercial use only
  • Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
  • The use of cell phones for conversation is prohibited in exhibition spaces and theater
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • OPERATED BY National September 11 Memorial & Museum
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during 9/11 Memorial Museum Admission Ticket?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What is the policy on sanitization during 9/11 Memorial Museum Admission Ticket?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What is the social distancing policy during 9/11 Memorial Museum Admission Ticket?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What measures are being taken to ensure staff health & safety during 9/11 Memorial Museum Admission Ticket?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.

Traveler Photos

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Traveler Tips


  • "Allow at least 2-3 hours to walk through, but its easy to spend more time than that." See review
  • "I recommend you have audio head phones and listen to tour guide as you walk around." See review
  • "This was not mentioned and the app is great, but you cannot take advantage of it without headphones." See review

Reviews

5.0
star-5
2,723 Reviews

Reviews by Viator travelers

Showing 1-10 of 2,723 reviews
star-3
9/11 museum
Elliott_B
, Oct 2021
Very emotional. Thought we were buying tour. Nothing in setup told us about audio app for free. Would have brought air buds.
star-5
Just So Amazing and So Important
Paul_M
, Oct 2021
Wow. I thought it would be very well done. It was beyond that. Just incredible. The event saddened, angered and haunted me as I am sure for most Americans. As a long time high school Social Studies teacher, I have taught and reminded students of September 11 every year since the tragedy. This is a MUST SEE for all ever in New York City. Very moving for my whole family. Sorry to all who lost loved ones and thank you to the many heroes of that day/time.
star-3
9/11 Tour
Phil_S
, Oct 2021
Unorganized...misinformation...overpriced....for the price and no guide...only thing that I liked was the gift shop
star-5
9-11 Museum
Robert_E
, Oct 2021
Very emotional and educational experience-must see as part of the NY experience! Go see if you can!!!!!
star-5
Overwhelming but Good
William_C
, Oct 2021
Emotional and overwhelming. Very well done. Definitely worth the visit, but I probably will not go back.
star-5
Moving Experience
Crystal_C
, Oct 2021
Having watched the events unfold on 9/11/01, seeing actual pieces of everything really brought things into perspective and took me right back to where I was that day crying and praying for the men and women of NYC.
star-5
Important part of our history
Diane_A
, Oct 2021
A wonderful display of a horrible event in our history. Every world citizen should see this. Not to be missed.
star-5
Don't miss this in NYC
Kay_K
, Oct 2021
The memorial is reverent. It was quieter going through this building than it was walking through St. Patrick's. Well done.
star-5
America
Barbara_K
, Oct 2021
I was there that day and this was my first time back. An awesome experience. My grandchildren said, they thought it was cool.
star-5
Informative and emotional
LisaGivens
, Oct 2021
The timeline and the enormous reality of it all.. not having been personally touched by this tragedy... very touching and will be with us for the rest of our lives.

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