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Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry

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Badge of Excellence
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Montego Bay, Caribbean
Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry
Likely to Sell OutLikely to Sell Out

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children0 Infants1 Infant2 Infants3 Infants4 Infants5 Infants6 Infants7 Infants8 Infants9 Infants
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon1 to 2 hours  (Approx.)
Pickup offered
Mobile ticket
iconOffered in: English

Overview

Enjoy access to the Club Mobay departure and arrival lounges with this pass. Get fast-track service through immigration, customs and security with personalized assistance. Travel like a true VIP when you relax in the private lounge to wait for your flight, using the high-speed Wi-Fi and enjoying the beverages and snacks. This pass allows the stress-free Jamaican atmosphere to follow you to Sangster International Airport.
  • Separate arrival and departure lounges are available — choose one or both
  • Skip the crowded airport terminals for the relaxing atmosphere of a comfortable lounge
  • Enjoy cold and hot beverages, as well as tapas, sandwiches, fruit and other snacks
  • Take advantage of the included Wi-Fi, and catch up on the latest magazines and newspapers
  • Receive fast-track service through security, immigration and customs lines
Saved to wishlist!
Departure Lounge inclusions only:
Fast-track service through immigration and security
Unlimited beverages (alcoholic and non-alcoholic) and snacks (fresh fruits, pastries and sandwiches
Sound-proof children's playroom, Teenage Gaming Lounge and Adults-only lounge
Fully equipped business center and Wi-Fi Access throughout the lounges.
Shower facilities
Phone calls to the USA, Canada and UK landlines
Arrival Lounge inclusions only:
VIP meet and greet upon arrival, and escorted fast-track access through customs and immigration
Assistance with luggage retrieval
Snacks and beverages
Private restrooms
Gratuities
Transportation between airport and hotel
Spa treatments (additional cost at departure lounge only)

Departure Point

  • Montego Bay - Departure Point: Sangster International Airport (MBJ) Directions: Departure Lounge: After airline check-in, proceed to the Club Mobay information booth beside check-in desk #28 and next to entrance for security and immigration.

Departure Point: Sangster International Airport (MBJ) Directions: Departure Lounge: After airline check-in, proceed to the Club Mobay information booth beside check-in desk #28 and next to entrance for security and immigration.

Departure Time

Arrival Service
1/1/2019 - 12/31/2022
Monday - Sunday:08:00 AM - 07:00 PM
Arrival + Departure Service
1/1/2019 - 12/31/2022
Monday - Sunday:08:00 AM - 10:00 PM
Departure Service
1/1/2019 - 12/31/2022
Monday - Sunday:06:00 AM - 10:00 PM
Purchase this pass for use during both your departure from and arrival in Sangster International Airport. 

Departure Lounge:

After checking in for your flight, make your way to the Club Mobay information booth, next to the entrance for security and immigration. Check in for your lounge access here, and then sail through security and immigration with your fast-track service. 

On the mezzanine level, enter the Club Mobay departure lounge. Unwind before your departing flight; snack on the provided fresh fruit, sandwiches, tapas and other light fare, and sip on a refreshing drink (either alcoholic or non-alcoholic) or cup of coffee. 

Read magazine or newspaper, use the high-speed Wi-Fi, freshen up with a shower, play electronic games on the provided tablets or enjoy a mini treatment at the Mango Spa (own expense). 

Kids can play in Pickney Place, a sound-proof playroom, or if you are sans kids, hang out in the adults-only lounge. If you must catch up on work before returning to the real world, take advantage of the fully equipped business center. Capture some final souvenir shots at the fun Tropical Shotz photo booth (additional cost). 

When it’s time for your flight, you’ll board your plane refreshed and relaxed.

Arrival Lounge:

When you get off your plane at Montego Bay’s Sangster International Airport, head to the Club Mobay meeting point, where your club representative will be waiting to greet you. 

Fill out your immigration forms (your representative can help if needed), and breeze through customs and immigration with your fast-track access. Your host will help you retrieve your luggage at baggage claim and escort you to the Club Mobay arrival lounge. 

In the arrival lounge, use the high-speed Wi-Fi, catch up with the news on the flat-screen cable TVs, enjoy snacks and beverages, read the provided magazines and newspapers or freshen up in the private restroom while the lounge’s relaxing reggae music puts you in the island spirit. 

When you’re ready, you’ll be escorted your ground transportation.
  • Confirmation will be received at time of booking
  • NOTE: you MUST include all passenger legal names when booking in order for your lounge to be confirmed.
  • Kindly note it is the responsibility of our valued customers to inform Club MoBay of any changes or flight updates made to the original itinerary.
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infant seats available
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • The following are the links to completing the pre-authorisation form to travel:
  • For your protection, face masks are mandatory, hands sanitized upon entry and temperature checks will be conducted.
  • Most travelers can participate
  • Personalized escort available only with the arrival service
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY VIP Attractions
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the policy on sanitization during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the social distancing policy during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What measures are being taken to ensure staff health & safety during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.

Traveler Photos

Traveler Tips


  • "Every year in January, it's a must to stay in Mobay Lounge while waiting to leave for home." See review
  • "Worth every penny to be escorted to the Fast track lane saving about 1.5 hours waiting in the normal immigration line!" See review
  • "Well worth it to skip the long lines in customs and immigration." See review

Reviews

4.5
star-4.5
1,967 Reviews

Reviews by Viator travelers

Showing 1-10 of 1,967 reviews
star-5
Airport Resort
Terrell_W
, Oct 2021
The service was exceptional and the food options were delicious. The lounge was very clean and comfortable.
star-1
waste of money due to pineapple allergy even though I called before I booked
Helen_T
, Oct 2021
I was very disappointed and actually want to request our money for the entry back. When we got there we were greeted- there was no fast track- actually our friends made it through much faster. I called before I went- two weeks before and asked what type of drinks were to be offered as I do not drink soda and was curious about the rum punch. I was told it had pineapple in it. I asked the person on the phone if there were other alcoholic beverages to drink besides beer and was assured yes. When we arrived I was told I could have rum punch. Again I confirmed that it had pineapple in it, I was offered a beer. I said that I did not drink that and was offered a water. Our ride attempted to collect us but were told no. When when she came back she asked if we wanted another water and rum punch to go, we said yes and she was turned away. I asked for some pastry and was given something with pineapple on it. I would like our $100 back.
star-5
Resort experience 🇯🇲
Kevin_P
, Oct 2021
Best of service! A continuation of our resort. I have always ordered a red stripe light with a side of tomato juice. Our waitress was the first one in a week to tell me “oh a redeye”. We used the service on the way out. Next time, we’ll use this it for arrival as well.
icon Response from Host , Oct 2021
Hello Kevin_P, Thank you so much for your positive feedback we really value it. We see our self an extension to your vacation and we are happy you were able to have the experience. We also pride ourselves on providing excellent customer service, and ensuring guests have a good time. We look forward to seeing you soon, on your way in and out. Take care!
star-5
Superior Service
Yolander_J
, Oct 2021
I was very happy to be greeted and escorted through the airport it gave me peace of mind to start my relaxing Vacation
icon Response from Host , Oct 2021
Hello Yolande, We are extremely happy we were able to improve your vacation experience here on the beautiful island of Jamaica. We like to think of ourselves as an extension to the full vacation experience on the island, and we are happy you had a chance to enjoy it all. I know you're going to have an excellent, relaxing and fulfilled vacation, and we look forward to serving you on departure. See you soon!!!
star-5
Well Worth Paying For
SharonAbrams
, Oct 2021
The staff were very pleasant and extremely helpful walked us through our entire experience, very worth paying for, to fast track through security & relax with a few drinks and food while waiting for your flight.. I highly recommend
icon Response from Host , Oct 2021
Hello SharonAbrams, Thank you for visiting and sharing your kind words with us. We are happy to hear that you had a wonderful time at Club Mobay! We will keep offering you the best service. We work hard to meet expectations like yours so if you’re happy, we are too. We appreciate your feedback and hope to see you again soon.
star-5
Excellent everytime
Robert_B
, Oct 2021
Service was prompt and friendly and efficient. Excellent for six feet apart. Have used this service many and will continue to do so.
icon Response from Host , Oct 2021
Hello Robert_B, Welcome back! Thank you for sharing your valuable feedback with us. Our team strives to go above and beyond to ensure our clients are comfortable and feel right at home. It is our goal to create a lasting impression of one’s vacation in paradise through warm hospitality coupled with our world-class amenities. We look forward to seeing you again.
star-2
Club Mobay - waste of money
Debbie_G
, Oct 2021
We were not greeted at the Club Monday check in desk upon arrival, had nobody to walk us through anything (security, customs) as described, food took 30 min to arrive and was awful. We received the wrong food, and were told after the food delivered that some items we ordered were out of stock. Awful experience.
icon Response from Host , Oct 2021
Hello Debbie, Thank you for taking the time out to share your valuable feedback with us . We are sorry to hear that you did not have the most pleasurable experience, we will be looking into this to ensure that there is not a reoccurrence as we strive to make each and every one of our VIPs have to best experience. We would like to hear more details about your experience. Please reach out to rochelle.grant@vipattractions. We would love the opportunity to have you again soon.
star-5
Worth the money
katurnbul
, Oct 2021
I used this service because I wanted speed and convenience getting in and out of the airport during the pandemic. I was not disappointed and also my friends who were with me loved it too. We are definitely using it again.
icon Response from Host , Oct 2021
Hello katurnbul, We are thrilled you enjoyed the entire experience from the fast-track service through security to sitting and relaxing in comfort with complimentary snacks and drinks. We feel so proud that we have met your expectations with our service and the value for your money! It is customers like you that keep us going. It was truly a delight to have hosted you. We hope to see you again soon!
star-5
Worth every penny
Jenine_B
, Oct 2021
Worth every penny. We all know flights can get delayed, why wouldn't you sit in a private club, drinking, eating, and enjoying the fast track through security and customs. I'll never go to Jamaica without using this service!
icon Response from Host , Oct 2021
Hello Jenine_B, We are thrilled that our express lane through security was worth its weight in gold! We are truly delighted to hear that you had a smooth transition through Security and you got the chance to indulge in our tasty treats! Thank you again and see you again soon!
star-3
The lounge and staff were...
caryn_b
, Oct 2021
The lounge and staff were lovely. The check in/security were rude and unfriendly. The fast track entry was unnecessary.
icon Response from Host , Oct 2021
Hello caryn_b, Thank you for choosing Jamaica as your vacation destination and opting to include our departure service in your trip; and for taking the time to post a review of your experience. We are happy to hear that you enjoyed our lounge and got the chance to indulge in our delicious treats with complimentary beverages, but saddened to hear about the treatment you received from the airport staff members. Thank you again for taking the time to share your feedback with us.

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