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Incredible Tolantongo Caves from Cdmx

star-4.515 Reviews
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Badge of Excellence
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Mexico City, Mexico
Incredible Tolantongo Caves from Cdmx
Likely to Sell OutLikely to Sell Out

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Number of travelers
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon9 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Overview

Saved to wishlist!
Air-conditioned vehicle
All Fees and Taxes
Lunch

Departure Point

Mexico City, CDMX, Mexico

Present the service voucher to your touristic guide to validate access to your activity. IMPORTANT TO CONFIRM YOUR ATTENDANCE TO THE TOUR CALLING THE TELEPHONE INDICATED TO PROVIDE YOU YOUR PICK UP SCHEDULE.

Departure Time

7:00 AM

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Stroller accessible
  • Infants must sit on laps
  • Infant seats available
  • Most travelers can participate
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY Vuela Viajero
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Incredible Tolantongo Caves from Cdmx?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Incredible Tolantongo Caves from Cdmx.
Q:
What is the policy on sanitization during Incredible Tolantongo Caves from Cdmx?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Transportation vehicles regularly sanitized
See all safety measures taken by Incredible Tolantongo Caves from Cdmx.
Q:
What is the social distancing policy during Incredible Tolantongo Caves from Cdmx?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Incredible Tolantongo Caves from Cdmx.
Q:
What measures are being taken to ensure staff health & safety during Incredible Tolantongo Caves from Cdmx?
A:The policy on staff health & safety is:

  • Guides required to regularly wash hands
See all safety measures taken by Incredible Tolantongo Caves from Cdmx.

Traveler Photos

Traveler Tips


  • "Don’t just take my word for it, go see it and experience it for yourself." See review

Reviews

4.5
star-4.5
15 Reviews
1 star
0

Reviews by Viator travelers

Showing 1-10 of 15 reviews
star-5
Amazing experience
Senemeh_B
, Sep 2021
The tour was amazing. The hot springs were beautiful and worth the 4 hours drive. Our tour guides were amazing as well. They took time to explain the history of everything. They also ensured we enjoyed the experience, which we did
1 traveler found this review helpful
star-4
An Oasis at the top
Jennifer_M
, Sep 2021
The most memorable part of the day was hiking up to the top of El Gloria, we did this on our own and it was a can't miss experience if you would like to get away from the crowds and see more natural beauty. The water was clear blue, and you were deep in the trees, absolutely gorgeous. To Note: the whole day was about 16 hours from pickup to drop off so be prepared and don't make any plans for after you get back.
icon Response from Host , Sep 2021
Jenn thank you for all your great comments. This is an amazing and relaxing experience as you said and totally worth to stay a bit more. Traffic and wheather conditions can make this tour is more time time than mentioned on the description but you will definately come back relaxed and with beautiful pictures and memorable experience.
1 traveler found this review helpful
star-2
Not Good, guide was unable to communicate in English
Neha_S
, Aug 2021
We had selected tour language as English but we got Spanish speaking Guide so we didn't understand anything.
star-5
Long trip but the hot springs and the river were AMAZING WOWOWOWOOW
Daniel_R
, Aug 2021
Our guide was Juancarlos and he did an amazing job. You can tell that he loves what he does and he wants the tour to be an opportunity for the tourists to learn, explore, touch and taste as much of the Mexican culture as possible. He was incredibly attentive and considerate - especially with our 9 year old. We loved the tour to the springs, the river and the caves. WOWOWOWO what an experience. The ride can be 3-4 hours each way and we almost did not do it because that. However, we are so glad we did because not only were the springs amazing, the trip out there lets you see so much more terrains and nature. Highly recommended! Thank you Juancarlos.
icon Response from Host , Aug 2021
Hola Danny! many thanks for all your previous comments. We know many people don´t take the tour being affraid of the couple hours to get to the groots, but your experience help other travellers to know it totally worth it <3 This paradise is getting popular and I totally suggest to take it with your family (as you did), couple or friends. You are welcome back again to this or other amazing activities in méxico whenever you need. Keep at your service and oh! .... we will let know Juan Carlos your kind comments :) I agree with you... he totally loves his job!
star-5
Breathtaking!!! A story to be told for a lifetime.
Matthew_F
, Aug 2021
My husband and I wish we could give this tour a 10 or more stars. First because, the caves were literally the most beautiful thing we have seen. The drive was long but so scenic, it is like nothing you have seen before. If you love nature, mountains and valleys and hot spring showers this tour is yours to book. I encourage you to go. You will not regret it . The second amazing part of this tour was surprisingly our tour guide. We started with a guide and left with a dear friend. Juan is someone my husband and I will remember all our lives. We wish him all the best and wish to meet him again someday. What we have experienced is behind measurable. We were anticipating being with more people on a bus or something but we must have been the only ones who booked on Saturday. We were assigned Juan who we now qualify as the most amazing person we could have possibly had the chance to meet. Juan had limited English but was very attentive. while driving he noticed that we were curious about some building, Neighborhoods , etc…he used google translate to explain what those were and after using a voice translator to help the language barrier , we were able to better communicate . On the way to the caves and back He took us to local restaurants where we ate the most amazing local food ever. Barbacoa tacos, veggie tacos , barbacoa and Toro soups, and more. What lovely families and restaurants !! Hands down the best food we had in Mexico . We learned about the mountains of horse/donkeys and the Otomi tribe. We even learned a few words. Juan stopped a couple of times in the middle of nowhere to not only have us try the wild cactus fruits(red and green tuna ) but also he showed us the pulque cactus and had us try the pulque and miel which are deferent stage extracts of the cactus. We enjoyed every second. He told us about the valleys, the hills the mountains and when we finally arrived at the grutas he was so so attentive and kind we came to believe we were somehow special. He Helped us with our pictures, had us try some limes and mandarins cut straight from the trees. He let my husband borrow his hat so he wouldn’t get sunburned. Added to the breathtaking beauty of the caves , our most memorable moment on our trip was meeting Juan. One could argue that he was just doing his job but we believe it was more than that . We had the most amazing experience because of his big heart, his love for people , for his region and his local life. He took us to see the beautiful basilica in construction not far from Tolantongo and we were in AWWW before the beauty of the basilica and the art done on the doors is phenomenal. We got emotional leaving him when he dropped us at our hotel. We will never forget you Juan and will pray for you. God bless.
1 traveler found this review helpful
star-5
Wonderful Experience
Priscilla_P
, Jul 2021
Juan Carlos exceptionally enhanced our outing. He provided a unique tour and educated us on how to experience the park like a local. The service exceeded our expectations. WE LOVE HIM!!!
icon Response from Host , Jul 2021
We really appreciate your comments about this amazing experience and hope we can assist you soon. We will let Juan Carlosknow your comments
star-4
Incredible experience
Rinny_R
, Jul 2021
We had an amazing time in tolantongo, everything was good. Driver didn’t know english but there was one other guy with us who translated everything to us (thanks to him). Since it was a small thing we ignored and enjoyed the trip to the fullest.
1 traveler found this review helpful
star-5
one of the jewels of Mexico
Martin_S
, May 2021
an truly incredible experience. I never saw a river of warm water. My recommendation would be to try to come during week. The place is very popular and the capacities are limited.
1 traveler found this review helpful
star-5
Host was awesome.
Mark_P
, Mar 2020
What an incredible adventure. You have to experience. Get away from the city and just relax. Be able to go into the caves and exploring was just amazing. Don’t just take my word for it, go see it and experience it for yourself.
2 travelers found this review helpful
star-5
Wonderful experience
Isaac_A
, Mar 2020
What a beautiful place and experience. Even though it was freezing outside the day we went, the water was warm. Would like to go again but when it is warmer outside. Our guide was the best.Her love for the area was evident. She was so helpful, knowledgeable and accommodating to all of our needs. Highly recommended this tour
3 travelers found this review helpful

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