Incredible Tolantongo Caves from Cdmx

Excellent tour! We were able to stop for food on the way and enjoyed the waterfall. Great overall and highly recommended!

First off the duration on the app said 9hrs we knew it was going to be a travel time going to the hot springs. The van was 45min late picking us up. Then a group that came on the bus kept asking to stop on the way for food, bank, and to get water accessories for the park which added on another 2 hours to our drive and cut down our time at the hot springs. We asked for a English tour guide but she was Spanish speaking and said to only communicate with her on the app. She kept catering to the one group while the rest of us felt like we wasted our time. There are no showers and basically changed in the car or on the side of it. Not worth the time and energy wasted. They should’ve kept a more timely manner for all of us. I want a refund and wouldn’t recommend for any of my friends. Other tours we saw were more well guided with the tour guide going along side the group rather than timing us out at each location. Really wouldn’t recommend this tour at all.

Fantastic tour guide, perhaps best for Spanish speakers but really friendly and she knows many languages! Tolantongo was amazing we loved it! Super experience we would do it again if it weren't for one thing... The biggest disappointment was the vehicle, it's over 3 hours each way and due to the size of the vehicle I was in quite a lot of pain on the way back from my knees and my legs cramping up. I had to take paracetamol to sleep that night.

The caves and hot springs were amazing. We stayed overnight. The accommodations were subPar. No air conditioning and No Wi-Fi. People were very friendly, though. Got to experience real Mexico with the locals.

It was an amazing experience, our guide (spoke English a plus) and was very knowledgeable of the area and the surroundings. I would highly recommend this excursion.

The 4 hour bus ride originally had my friends and I concerned but the bus ride ended up being on of our favorite parts. Our two tour guides stopped in a small town to have an authentic Mexican meal which was absolutely delicious. They told us about the history of the land as we drove up beautiful scenic mountains on the drive to our destination. Once we arrived we were offered to do a zip lining excursion. If you are offered the zip lining DO IT. The view was breath taking and we felt very safe -the caves and pools were beyond words. The picture do not even come close to the real beauty and excitement you experience while climbing through the tunnels and relaxing in the salt pools. One piece of advice is to most definitely bring water shoes or purchase them at the facility(cash only). The rocks and steps are rugged so you want to make sure your feet are protected. Also, bring a waterproof headlamp or a waterproof case for your phone because the caves are extremally dark and you will need light and want to take pictures as well. The whole experience was to die for and on the bus ride home we stopped to try the "drink of the gods". If you are visiting Mexico this excursion is a must and be sure to tip your tour guide.

Justine our guide was unbelievable also our driver . The caves are amazing . Truly a wonder of nature and the water is wonderful . Not to be missed

I really enjoyed myself. I went solo and met a few people. The tour guides were kind. I definitely recommend.

Juan Carlos did an amazing job , he enjoys what he does ! The place is amazing all around is clean and safe ! Different experience

SCAM! 14 HOUR day! Nothing Relaxing! Attached to a hotel! Overcrowded pools! Recipe for COVID! DON'T Buy! Save your $$$! This was the most disappointing and disgusting excursion my partner and I have ever been on. We purchased tickets to experience what we thought and were sold as a relaxing and remote location for our last day on vacation. The opposite is what we experienced! Truly a birthday gift that definitely didn't deliver! To start the pickup at our hotel was 30 minutes late. Once we got aboard the bus we saw that neither of the hosts or the driver were wearing any masks. Also, the bus was not equipped with any ventilation system that was up to code. On our way there and our trip home we were not allowed to open the windows to keep everyone comfortable. This increased even more risk! Then were informed that the trip will be a 4 hour drive - 1 way! - to the location. That meant a 8 hour round trip. What we got was a 14 hour day. Yes, 14 HOURS! Only 3 hours were spent at the actual destination. Had we known the whole day would've been wasted we would've gotten off the bus right then and there. When they mention only taking so many people do to crowd control, it is a joke! There is no crowd control. The pools are attached to a Hotel. People and kids are running around everywhere with no masks or regards for personal space - as you can see from the photos. People were flowing from pool to pool with no regards for someone else in that space. Nothing about the pools are sanitary. Water flows from pool to pool down many levels collecting and sharing all of "who knows what" that surely will increase the potential of catching COVID. If you value your time and wish to enjoy a day that is truly relaxing or a peaceful experience, don't spend your money on this trip. I have been on many trips and my partner has more to celebrate her birthday especially. This was one that I cannot recommend to anyone! Yes, DO NO BUY THIS TRIP!