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Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup

star-4.5347 Reviews
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Kraków, Poland
Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon7 to 8 hours  (approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English

Overview

Learn about Poland’s history and visit a former concentration camp—Auschwitz Birkenau, that now acts as a place to remember those who lost their lives there during World War II. Save time planning your own transport by having Krakow hotel pickup and drop-off included. By going on a guided tour, you are able to understand more about the context of the site and the things that happened there.
  • Visit the UNESCO World Heritage Site—Auschwitz Birkenau
  • Avoid busy public transport—hotel pickup and drop-off included
  • Learn historical context by having a guided tour
  • Avoid crowds with a guarantee to skip long lines
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Professional guide
Hotel pickup and drop-off
Transport by air-conditioned minivan
Round-trip shared transfer
Guaranteed to skip the long lines
Headset to hear your guide clearly
Food and drinks
This operator has two meet-up options available. You can either meet at the departure point below or select a location for pick-up.
Floriana Straszewskiego 14 , Floriana Straszewskiego 14, 33-332 Kraków, Poland

Gr8way Meeting Point

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This activity will end right where it started.Customer needs to provide their accommodation address in order to perfom hotel pickup. In case of lack of this information customer will be awaited at our meeting point at Straszewskiego 14 Street. Some of the hotels located in Kraków Old Town are in traffic restricted area and no direct pickup is available. In that case we provide a pickup from closest possbile pickup point. Due to Covid 19, Auschwitz Museum reserves the right to change the visiting time, therefore the pickup time is approximate and may change.
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • VISITING PACE: Please note that there are hundreds of people visiting the Auschwitz Museum every day and keeping your own pace of sightseeing is not possible.
  • DEPARTURE TIME: The starting times are tentative and may change, and departures from Krakow may take place. You are required to contact Gr8way at least 2 days before the activity starts to confirm your exact pick-up time from your accommodation.
  • LUGGAGE SIZE: Each traveller is allowed a maximum size of any baggage allowed in The Auschwitz Birkenau Museum is 30x20x10 cm. This is more or less the size of an A4 sheet. It's okay to have a small handbag or wallet with you. If your luggage is bigger, you can leave it in the locked bus parked next to the museum. Our driver will look after your luggage while you are away.
  • WEATHER: We operates in all weather conditions, during this tour, you will spend up to 70% of the time outdoors, especially during the second part at Birkenau Memorial Place. Please bring weather appropriate clothing.
  • Stroller accessible
  • Infant seats available
  • HOTEL PICKUP: Some of the hotels located in Kraków Old Town are in traffic restricted area and no direct pickup is available. In that case we provide a pickup from closest possbile pickup point.
  • In order to enter the Auschwitz Musuem customer must provide tour provider with full names of all participants. Otherwise customers won't be allowed to enter.
  • ID DOCUMENTS: Every visitor has to bring ID to verify. Otherwise the security might refuse enter the Musuem
  • Children must be accompanied by an adult
  • Valid student ID allows you to get a youth discount.
  • Due to Covid 19, Auschwitz Museum reserves the right to change the visiting time, therefore the pickup time is approximate and may change
  • Most travelers can participate
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY GR8WAY
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup?
A:The policy on face masks and attendee health is:

  • Face masks required for travelers in public areas
See all safety measures taken by Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup.
Q:
What is the policy on sanitization during Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup.
Q:
What is the social distancing policy during Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup.
Q:
What measures are being taken to ensure staff health & safety during Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup?
A:The policy on staff health & safety is:

  • Guides required to regularly wash hands
See all safety measures taken by Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup.

Traveler Photos

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Traveler Tips


  • "Please note that the terrain is not even so be careful to wear super supportive shoes." See review
  • "Pick up on time, great air conditioned mini bus, driver and guide excellent, a must for all visitors" See review
  • "There is a fair amount of walking involved in this so be prepared, especially on the second part of the tour." See review

Reviews

4.5
star-4.5
347 Reviews

Reviews by Viator travelers

We perform checks on reviews

Showing 1-10 of 347 reviews
star-1
A scam
Beth_W
, Jun 2022
The transfer never arrived and then didn’t reply all morning, meant to arrive at 9:40, need a refund
star-5
Excellent tour with exceptional guide.
Chad_M
, Jun 2022
Visiting Auschwitz-Birkenau is haunting. Every person In the world who is able should visit. The guide, Krzysztof was excellent. His knowledge of history is outstanding. He was respectful, helpful and friendly. You can visit on your own but having a tour guide like Krzysztof enhanced the experience. Tour is definitely worth it.
star-5
Great
Ram_R
, Jun 2022
Everyone should see the atrocities done by the nazi’s. Tour was well organized and there was no hitch. Tour guide was great. Driver Tom was excellent
star-5
Unbelievable
Lenn_J
, Jun 2022
Our guide bought the story of the devastion that occurred to life!! Truly unbelievable what happened here I have no words
star-4
Thé van that picked us up...
Shalini_K
, Jun 2022
Thé van that picked us up from our hotel was nicely air conditioned and comfortable. Our guide at Auschwitz was extremely knowledgeable and made our experience very worthwhile
star-5
Auschwitz - very sobering visit
Liz_M
, Jun 2022
This trip was very well organised. Our pick up by James was on time, in a very smart clean people carrier. James was very polite and friendly and knowledgable, he gave us a bit of a guided tour at the start of the journey. Our tour guide for both sites, was amazing, very passionate and knowledgable. It was very sobering and something which must never be allowed to happen again! I would certainly recommend these guys any day of the week!!
star-5
Must do
Kristy_R
, Jun 2022
The tour guide was extremely knowledgeable and friendly. Driver was also great. The tour it’s self was thought provoking and eye opening
star-5
😀😀
Johnny_t
, Jun 2022
To learn about the history so we can prevent it to happen again. Had a wonderful guide. It was a great tour
star-1
Bad customer service
Matthew_R
, Jun 2022
Do not book this tour with Viator or GR8WAY tours. They will not call you for a pick up time. When they finally pick up the phone they will lie to you about pick up time. They messed up our plans for a day. Viator was no help to recoup money lost.
icon Response from Host , Jun 2022
Dear Matthew Thank you for taking time to share your opinion about tour to Auschwitz. Every pick up time is confirmed one day before tour via text message or by the phone. Our agent was calling you to confirm the pick up time. When we receive information from the museum that the time of visiting will be different we inform our clients immediately about it. However it is something that we do not have influence on. I am sorry to hear that the service we provided did not meet your expectations. Your opinion will help us to improve it in the future.
star-5
Very sobering and moving trip to Aushwitz
Keith_H
, Jun 2022
Excellent trip. Really knowledgeable guide. A trip that everyone needs to do. Can always rely on Viator we have used them for trips all over the world. Always reliable and value for money.
star-2
Disappointing
ScottR_K
, Jun 2022
Unfortunately, Auschwitz and Birkenau are so sanitized that I didn't get the experience I was looking for. On the bus ride, they payed a movie that portayed the Poles as the victims, as opposed to the Jews, who they didn't consider Poles, versus the eager participants that they were with the Nazis. Our tour guide at the camps was terrific, however I was disappointed that there wasn't more emphasis on the horrific crimes committed there. It really needs to be "in your face" so people are reminded constantly of what happened and the need to prevent it from repeating.
star-5
Great experience!
Marco_A
, Jun 2022
Good experience, our driver James and our tour guide were excellent. Time management was good and the explanations were very thorough
star-5
Emotional but true
Tracey_H
, Jun 2022
The history and reality of what happened there, our guide was excellent and very informative. A very emotional experience but well worth it
star-5
Every human should do...
Ken_O
, Jun 2022
Every human should do this tour; never forget what our darker side is capable of. We all must be vigilant against evil.
star-3
Good tour awful transport.
Linus_S
, Jun 2022
The tour around Auschwits was very good with a knowledgeable and informative guide. What ruined the trip was the transport to and from the venue. The minibus was half an hour late from a pick up point with no seats or shade. The minibus was crammed and uncomfortable with the seats to close together with no legroom. On the way there we were sat in the back row. There was not enough room for us both to lean back at the same time. I assume because we were late was the reason the driver was going way to fast, overtaking and slamming the brakes on at the last minute. An uncomfortable and slightly scary experience.
star-5
Great tour. Came to Krakow for this tour and it did not disappoint
Ahlem_H
, Jun 2022
Fantastic tour. Pick up from hotel was on time and organiser kept communicating closer to day. Our tour guide was knowledgable. A fantastic tour. Not much of a break between both sides and not many options at shops there, so bring along food. Lots of walking at site 2 so comfortable walking shoes and umbrella if it rains or coats. Highly recommend this tour.
star-3
Auschwitz is a must do - organisation could be improved
Jason_M
, Jun 2022
Let’s start with the negative stuff: 1) Tour company (gr8way) confirmed the day before that our slot would be 3 hours later than booked. This was due to Auschwitz confirmation of time slots, and not the tour operator but inconvenient none the less. 2) I’d booked ‘private car’ transport for 6 which turned out to be a mini bus with 22 people on it. This caused stress to 2 of my guests & had I known, I would have booked differently. The driver was good so not his fault, but this needs to be made clearer in the booking process. note: I also used gr8way for our airport transfer which was excellent so not an overall reflection of them, just things that could be improved. 3) the entrance to the tour is very chaotic with crowded bottle necks of people getting through the entrance. It’s ok once you’re through but this bit is poorly organised. The positives: Szymon, our tour guide was amazing. Super knowledgeable & passionate about sharing & explaining to the group. Auschwitz is very emotional, but feels like a must do if your in Krakow. Learning more details about the history and seeing/feeling first hand is so important for future generations. Never forget.
star-5
Very good tour guide, the...
Kevin_B
, Jun 2022
Very good tour guide, the tour lady was very knowledgeable and made it a great experience. Would recommend.
star-4
Good value for money.
Kate_M
, Jun 2022
Great pick up service at the appartment. Bus very cramped and inconsiderate when driver slammed back door shut without warning as we were on the back seat. Please take photo ID with you. Not mentioned in booking but required at Auschwitz. Fantastic guide and very informative.
star-3
good minus baby
Harry_D
, Jun 2022
The trip was well worth doing and very interesting, the tour guide was very knowledgable.The only downside was some moron decided to bring an infant along who distrusted the entire tour, what was going through her mind was beyond me, very selfish behaviour.

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