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Club Kingston Lounge and Concierge Service at Norman Manley International Airport

star-4.572 Reviews
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Badge of Excellence
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Kingston, Caribbean
Club Kingston Lounge and Concierge Service at Norman Manley International Airport
Likely to Sell OutLikely to Sell Out

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon10 minutes  (approx.)
Pickup offered
Mobile ticket
iconOffered in: English

Overview

Enjoy access to the Layover Lounge at Club Kingston during your flights in or out of Jamaica. Move seamlessly through the lines with fast track access through customs and immigration upon arrival. On departure, escape to a sanctuary where you can relax, unwind or catch up on office work, all while immersed in warm Jamaican culture and hospitality. The Layover Lounge includes complimentary unlimited fresh fruit, sandwiches, tapas, sushi, pastries and more, then sip on a warm cup of coffee or tea, a refreshing cold beverage or Red Stripe beer.
  • Access to Club Kingston at Kingston’s Norman Manley International Airport (departure lounge only)
  • Take advantage of the included Wi-Fi, play games on the Samsung Galaxy tablets and catch up on the latest magazines and newspapers
  • Enjoy cold and hot beverages, as well as tapas, sandwiches, fruit, sushi and other snacks
  • Receive fast-track service through security, immigration and customs lines
  • Separate arrival and departure services are available — choose one or both
Saved to wishlist!
Fast-track privileges through security
Unlimited snack bar with fresh fruit, yogurt, tapas, pastries, sushi and more
Unlimited WiFi and fully equipped business center
Free phone calls to the USA, Canada and UK
Gratuities
Transportation between airport and hotel
This operator has two meet-up options available. You can either meet at the departure point below or select a location for pick-up.
Norman Manley Airport , Kingston Jamaica
Arrival Service
8/2/2022 - 12/31/2023
Monday - Sunday:08:00 AM - 07:00 PM
Departure Lounge
8/2/2022 - 12/31/2023
Monday - Sunday:04:30 AM - 07:00 PM
Arrival + Departure Service
8/2/2022 - 12/31/2023
Monday - Sunday:08:00 AM - 07:00 PM
Departure Point: Norman Manley International Airport (KIN) Directions: Departure Lounge: • Present your voucher at the fast-track security line • After security take the elevator or escalator down to the Mezzanine level • Follow signs for Club Kingston Departure Lounge
  • Confirmation will be received within 48 hours of booking, subject to availability
  • Wheelchair accessible
  • NOTE: Arrival service does not include access to Club Kingston lounge
  • You MUST include all passenger names and flight information when booking in order for your lounge to be confirmed
  • Stroller accessible
  • For your protection, face masks are mandatory, hands sanitized upon entry and temperature checks will be conducted.
  • Most travelers can participate
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY VIP Attractions
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Club Kingston Lounge and Concierge Service at Norman Manley International Airport?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Club Kingston Lounge and Concierge Service at Norman Manley International Airport.
Q:
What is the policy on sanitization during Club Kingston Lounge and Concierge Service at Norman Manley International Airport?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by Club Kingston Lounge and Concierge Service at Norman Manley International Airport.
Q:
What is the social distancing policy during Club Kingston Lounge and Concierge Service at Norman Manley International Airport?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Club Kingston Lounge and Concierge Service at Norman Manley International Airport.
Q:
What measures are being taken to ensure staff health & safety during Club Kingston Lounge and Concierge Service at Norman Manley International Airport?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Club Kingston Lounge and Concierge Service at Norman Manley International Airport.

Traveler Photos

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Traveler Tips


  • "Their is a good selection of available snacks in the departure lounge, which has no limits and got me ready for my long flight ahead." See review

Reviews by Viator travelers.  We perform checks on reviews

Reviews

4.5
star-4.5
72 Reviews

Reviews by Viator travelers

We perform checks on reviews

Showing 1-10 of 72 reviews
star-5
Worth the money
Christopher_F
, Jul 2022
We were met exiting the plane and escorted to an expedited customs line. We were then brought to baggage, and through secondary to our resort shuttle.
icon Response from Host , Aug 2022
Hello Christo, We are delighted to hear that your experience with us was an amazing one. It is always a pleasure putting smiles on the faces of our Vips. Be sure to book early for your next visit. We cant wait to see you!
star-5
Exceeded expectations
sjbnorwich
, Jul 2022
Met just after leaving the plane and escorted right through to prebooked transfer. The agent even went looking for our hotel transfer while we waited in an air conditioned lounge.
icon Response from Host , Jul 2022
Hello sjbnorw, We are ecstatic reading your review and we want to thank you for taking the time out to leave these kind words. We strive to offer excellent customer service in a relaxing and comfortable environment and we are happy that we exceeded your expectations. We hope to serve you in the future and looking forward to continue to surpass your expectations.
star-5
I will always use this...
Deborah_H
, Jul 2022
I will always use this program it is efficient and the tour guides are always friendly. Love it to the maximum. I actually cancelled my first flight so that I could use your service. Deborah Howe - King
icon Response from Host , Jul 2022
Hello Deborah, Wow! we are humbled by this kind review, so happy we were able to make such an impact on you. We appreciate you as much as you appreciate us, thank you for your tremendous support. We are happy that we can make your trip better, we look forward to hosting you again soon. Best regards,
star-5
Excellent service
Robert_P
, Jun 2022
The lady was very polite, helpful and assisted the 6 of us through the airport we had a drink in the lounge which was nice.
icon Response from Host , Jun 2022
Hello Robert_P, Thank you for writing us these kind words. Guest satisfaction is our top priority so when we read this type of feedback we are filled with joy, it is great to know that we are providing a valuable service to all of our guests. We feel proud to know that our agents uphold our values and we will be sure to commend the team. We are thrilled that your arrival experience with us met your expectations, if you haven't yet, be sure to book our departure service the next time you visit. Going back home, you'll be receiving the same pleasant treatment , a VIP styled security line , then you head off to our lounge to relax, grab a bite off our larger menu and a drink from the open bar. Once again, thank you for your review, we cannot wait to serve you on your next trip.
star-1
Stopped at the door
Joyce_B
, Mar 2022
My 70yr old mother was turned away at the door and told her ticket wasn't valued. customer care 0 waste my money and feel ripped off.
icon Response from Host , Mar 2022
Hello Joyce_B, Thank you for writing us this review. We pride ourselves in providing excellent service so we make no excuses when we do not live up to that standard. Please send me a detailed email of the occurrence at attila.graham@vipattractions.com so we can conduct a thorough investigation into the matter. Once again thank you for your review.
star-1
Bait and Switch
Gillian_D
, Feb 2022
I paid for “Concierge” service at the Norman Manley Airport in Kingston, Jamaica and got none. When I asked the Kingston Club Agent (at the Airport Check-in area) about the service she did there was none. I was able to access the Lounge, but could have just paid for that (including getting escorted to the plane). This service through Viator is a Bait and Switch! They advertise something and you get nothing. Shame on Viator.
icon Response from Host , Mar 2022
Hello Gillian_D, Thank you for taking the time out to leave us this fair and balanced review. We are truly disheartened to learn that your experience was less than favourable. Additionally, while we make no excuses for your encounter, kindly allow us to clarify the definition of the concierge experience provided by Club Kingston. This refers to helping travellers make it through security, customs, and immigration faster, and providing lounge access. Once again, we apologize for your experience and thank you for bringing this to our attention.
star-5
Great Service
Martyn_Y
, Feb 2022
Even though 3 hours delayed Vivienne was waiting with a sign to collect us and really whisked us through the Fast Track line so we were all set to collect baggage in super quick hassle free time. Excellent service would thoroughly recommend.
icon Response from Host , Feb 2022
Hello Martyn_Y, Thank you for making us a part of your island experience and taking the time to share your valuable feedback with us. We are delighted to learn that your arrival on the island was nothing short of spectacular as we made it easy, time-saving, and relaxing. It is also amazing to hear that Vivienne was helpful throughout the entire process. The flight traffic can be unanticipated so having the service works as a second layer of "insurance". I'm glad you felt the overall experience met your expectations. It's something we've worked hard on and we're pleased our efforts resonated with you. Be sure to book and leave us a review of our Departure Experience! See you soon!
star-5
Great Customer Service Award
Marcella_H
, Dec 2021
Your Kingston Club Lounge representative Cheyenne Storm was waiting for us as we deplaned with a beautiful smile and big welcome sign, with our names. She was welcoming and guided us to Immigration, and got us processed quickly. She then accompanied us to baggage claim, got a luggage cart for us, helped us load up our luggage and whisked us away to a dedicated Customs Agent and we were through in no time. She was by our side all the way through the exit to the area where we were being picked up and waited with us until our ride came. She was warm, caring, professional and demonstrated excellent Customer Service Skills. You are lucky to such a lovely employee on your staff. She deserves the Great Customer Service Award recognition! Thank you Cheyenne. Dr& Mrs Kenneth Henry
icon Response from Host , Dec 2021
Hello Dr& Mrs Kenneth Henry, I am delighted to hear of the amazing experience you had on arrival in Kingston, it is great to hear that we are providing a valuable service to all of our guests. To learn that Cheyenne Storm as your guide was the icing on the cake is music to our ears! We are so grateful for your kind words. Thanks for sharing your review with us and the community. We look forward to making your future airport experience in Jamaica a truly memorable one!
star-4
Good but could be better
Carol_S
, Dec 2021
Comfort, food and drink, support and priority boarding. The service from waiters was slow. One man mentioned he was waiting for service for too long. I asked for water which was never served.
icon Response from Host , Dec 2021
Hello Carol_S, Thanks very much for your balanced and fair review of Club Kingston. I'm glad you felt the lounge offered comfort, great food and drinks, as well as the option to be escorted to your departure gate for priority boarding (only in Kingston). It's something we've worked hard on and we're pleased our efforts resonated with you. I also want to thank you for your feedback and criticisms. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations. I appreciate your kind words and professional demeanour and look forward to welcoming you in the future.
star-5
Excellent
Terry_N
, Oct 2021
Everything was amazing. Check in was quick and easg. The breakfast was amazing. Lots to chose from Will definately go back.
icon Response from Host , Oct 2021
Hello Terry_N, Thank you for your feedback and most of all thank you for using our services, we are happy to know that everything was to your likings and cannot wait to host you again. See you soon!!! Best Regards,
star-4
Great stay at the Kingston lounge
Marlene_G
, Sep 2021
Very friendly atmosphere food and drinks was fantastic. Reception staff was very accommodating and extremely professional
icon Response from Host , Sep 2021
Hello Marlene_G, We are overwhelmed with joy knowing that we made your visit to the island a memorable one with an enduring first and last impression! Thank you for booking our Club Kingston Departure Experience. We look forward to welcoming you in the future!
star-5
Club Kingston
Elizabeth_C
, Jun 2021
Although they no longer escort you, it is a great experience. The hospitality in the lounge feels great.
icon Response from Host , Jun 2021
Hello Elizabeth_C, Thank you for adding Club Kingston to your Jamaican experience and for taking the time to share that experience with us. Whilst our Departure Service out of Kingston does not include being escorted through Security, our agents will escort clients from our lounge to their respective gate when it is time for boarding. We are happy to hear that you felt relaxed and got the chance to indulge in our wide array of treats with complimentary beverages! See you soon!
1 traveler found this review helpful
star-2
Based on the above experience, I am requesting partial refund or a credit for future bookings
Minnette_H
, Jun 2021
I was greeted with a warm welcoming smile. However, I did not get to make used of the lounge. I waited just over an hour for my driver, but was not allowed to wait in the lounge. Due to lack of staffing.
icon Response from Host , Jun 2021
Hello Minnette_H, Thank you for taking the time to share your review of your recent experience at Club Kingston. We are happy to learn that upon arrival you were greeted with a warm, welcoming smile. We value your feedback as it is instrumental in ensuring we meet and exceed our guest expectations as well as make improvements to our service. We would greatly appreciate the opportunity to speak directly with you on this matter to gather some additional information. Should you be willing, please provide your contact details to nicholas.watson@vipattractions.com. We again would like to thank you for bringing this to our attention as it will not only provide an opportunity to identify and implement new techniques to provide the wow-effect our guests have come to know and love.
star-5
A must-have experience!
Annika_N
, Apr 2021
I love this service and is worth every penny! The agents are always so warm and friendly and greets you with an authentic Jamaican hospitality!
icon Response from Host , Apr 2021
Dear Annika_A, Thank you for your kind review of Club Kingston. We are ecstatic that your stay with us was amazing and worth every penny. Our team of professionals tries at all times to deliver impeccable service as guest satisfaction is our top priority! Thank you for spending your final moments in paradise with us. We look forward to hosting you again on future travels.
star-5
Marcia made everything better!!!
Rachael_M
, Apr 2021
Marcia Knight is the best!!! Viator did not get the flight information to Club Kingston and there was no one waiting on me when i arrived BUT Marcia made it all better!!
icon Response from Host , Apr 2021
We totally agree 100%- Marcia is truly an asset! Thank you for taking the time to show us some love Rachael_M. We really appreciate you our valued VIP guest! We feel so proud that we have met your expectations with our service and the value for your money! It is customers like you that keep us going. Until next time…and we know there will be one…One Love!
1 traveler found this review helpful
star-1
Closure of Lounge
Charmane_E
, Dec 2020
I made a booking online . On arrival I was told the lounge was closed. This needs to be sorted out. This is unsatisfactory.
icon Response from Host , Dec 2020
Hello Charmane_E, Our sincere apologies for any inconvenience caused whilst you tried to utilize the services of Club Kingston. We are very appreciative that you have taken the time to bring this to our attention as we rely on feedback to continually make our business better and while we love the positive feedback; we know that constructive criticism is equally as important. Please know that the incident that occurred is not indicative of the level of service we strive to deliver. We pride ourselves on providing an expedited, personalized, relaxing, and enjoyable experience similar to that received whilst on the island. We invite you to contact us at nicholas.watson@vipattractions.com, so we may discuss your specific personal experience at Club Kingston. Thank you again for taking the time to share your experience with us. We hope that despite this experience you will allow us another opportunity to provide a real VIP experience to you, where you feel relaxed in our lounge while sipping on the rum punch and grabbing a bite.
star-5
Outstanding start to finish
Adrian_C
, Dec 2020
The extra care that my customer service agent was outstanding. She explained everything she engaged me in a wonderful chat as we proceeded. Well spoken well dressed always smiling she has set a standard that all should adopt
icon Response from Host , Dec 2020
Hello Adrian_C, This is amazing to read! It warms our hearts reading your amazing review of your fabulous experience with us upon arrival to the island. We truly appreciate your feedback regarding your recent visit to Club Kingston. Looking forward to seeing you again in the near future.
1 traveler found this review helpful
star-5
Good quick service with a smile, JA style...
Deborah_G
, Nov 2020
Excellent service. Highly recommended. Very Pleasant staff who seem to love their job. Their is a good selection of available snacks in the departure lounge, which has no limits and got me ready for my long flight ahead. Would definitely use again. Well done 👏🏽
icon Response from Host , Nov 2020
Dear MsDeb260, Thank you so much for your kind words. I agree- the team loves what they do 100%. We are happy that you had the opportunity to indulge in our amenities before leaving paradise. We too are looking forward to seeing you again!
star-5
Excellent!!!!!!!!
Nick
, Jun 2020
Excellent service with a smile. Everyone was attentive and pleasant. Great atmosphere to relax before our flight.
icon Response from Host , Jun 2020
Hello Nick, Thank you for the feedback. It is indeed our pleasure to always provide superb service with a warm smile. Looking to seeing you in the near future!
star-5
phenomenal experience
md11003
, Jan 2020
there was some issue with my reservation but the team at the lounge got it all squared away. Phenomenal customer service!

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