Key West Sunset Dinner Cruise with Tropical Buffet

We booked the Key West dinner cruise the night before the cruise. We were traveling from Orlando to Key West next day. It supposed to take 5 to 6 hours the most. When we were in Miami, we realized that Highway 1 has a terrible accident and there will be 2 hours delay. We will miss the boat. We called the operator for possible cancellation and was told that if we booked directly with them, there will be no problem canceling and providing a refund but since we booked thru Viator, we have to contact Viator for cancellation and refund. I did and was told by Viator that they will contact the cruise operator and see what can be done. Viator also told me that they need authorization from the operator to refund the fee. I texted the operator immediately to confirm that I can not make it in time and requested for refund authorization. It was a few hours before the cruise. Next day, I called the operator and was told that Viator never contacted them and was told Viator has to make such request. I contacted Viator again and Viator said they already made the request and waiting for reply. It will take a few day. A few days later, Viator sent me a email saying that due to the policy, the trip can only be postponed but not canceled. No refund can be issued. By then, I am back to California already. Viator also said the operator never received my call. I immediately send them the text messages from my iPhone to prove that I did request for cancellation a few hours before the trip but never heard back from Viator. If I booked the cruise directly with the operator. I would have got the refund already and don’t have to go thru all these hassle and still did not get a refund. I have been using Viator for years and this time is really disappointing

The food was good the crew was good put the entertainment could use some work if they play just a dj it would have been the best

Friendly staff and a great sunset. Very relaxing. Definitely something to do while in Key West. Our group had a most wonderful time!

This was our 2nd time on this cruise the weather was pretty crap so the first time was better but the staff was still excellent.

The sunset was beautiful. The singer was not very good. Very off key and painful to listen to. I would think a dj would have been more enjoyable or a different singer. Either one

A great night very fairly priced The food was amazing definitely recommend getting a little bit of everything to try

That was the best and most friendliest cruew we have ever seen. Food was awesome and the band was the best. Great and super awesome guy ever. Thanks for the experience..

This was a fun way to see the sunset!! Entertainment was good but would have been much, much better worth more singing/playing and much less joke telling and trying to be funny!! All enjoyed the experience.

Crew was awesome, all of them did a great teamwork to take care if the guesses no matter where they were in the boat

Beautiful night. Great food. I just wish food and sunset were not at the same time. Captain was fun and the music was a good range of genres.