Tuscany Wine Tour

Dea Leah, We appreciate your objective feedback for the Tuscany wine tour and that you overall enjoyed the experience and the guide, we are also sorry that you had some disappointments. Let me go through your points in order to make everything clear. 1. The meeting time for the tour is at 9:40am to allow our team to check everyone in in order to depart at 10 a.m . From the main square to the bus pick up point is only a short 5 minutes walk distance as in Florence tourist buses are not allowed in the center. While we aim to depart always on time, we remember that exceptional day very well as we are waiting for some clients coming from Rome only for the tour and their train was late. They called us asking to wait for them and since the delay was out of their control we decided to wait few extra minutes, certain that this would not affected the tour. I am sure you would have appreciated the same treatment if you were in their place as we know how unpleasant it is to miss a tour. However the 15 minutes delay did not effect your experience as everything has been delivered per itinerary. 2. The Tuscany wine tour is a bus tour and it accomodates up to 50 people, depending on the season the number can vary from 20 in low season up to 60 in high season. I'm not sure where did you get the impression that the tour was run with 20- 25 people, as even in the reviews it's mentioned that it's in a big bus. We also have other types of wine tours run by minivan with 8 or max 16 people like the Tuscany Experience, The small group half day tour, Siena, Cortona & montepulciano and more... If you had contacted us, we would have advised the tours with the smaller groups like one of these ones. 3. We are glad that you have enjoyed the wine, but regarding the number of glasses, you will see that most wineries for a tasting offers more or less the same number of wine glasses(or even less), from 7-8 different types of wine, that is what it says on our tour description, after all it is wine tasting. We don't promote the tour as a way of getting drunk, but we do acknowledge that the quantity given is very generous and it happened that young people get drunk. Finally, we are sorry that you had higher expectations, but in our defense, everything was written in the tour description, and  we always make sure that our clients don't get less than what is written clearly in the tour description. Since your experience was overall positive, I kindly invite you to consider our company for the other tours offered in Tuscany or in other italian destinations and contact us to suggest the ones that suit you the most. Kind regards, Italy on a budget team