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Winter Lake Louise/ Emerald Lake 1 Day Tour

star-4
|
Calgary, Canada
6

Learn more about our Covid-19 response.

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icon5 to 7 hours  (Approx.)
Mobile ticket
iconOffered in: English and 2 more

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
More questions?
(888) 651-9785

Overview

Saved to wishlist!
Banff National Park pass
Insurance: Traffic Accident Insurance
Guide : bilingual - English / Mandarin
Air-conditioned vehicle
GST (Goods and Services Tax)
Any kind of travel insurance and holiday surcharge
Guide gratuity $10 CAD/pp on cash
Lunch

Departure Point

1: Best Western Premier Calgary Plaza Hotel & Conference Centre, 1316 33 St NE, Calgary, AB T2A 6B6, Canada
2: Delta Hotels by Marriott Calgary Downtown, 209 4 Ave SE, Calgary, AB T2G 0C6, Canada
3: 545 Banff Ave, Banff, AB T1L 1B5, Canada

Return Details

Returns to original departure point
  • Confirmation will be received within 48 hours of booking, subject to availability
  • Not recommended for travelers with back problems
  • No heart problems or other serious medical conditions
  • Not recommended for pregnant travelers
  • Near public transportation
  • Stroller accessible
  • Not wheelchair accessible
  • Most travelers can participate
  • This tour/activity will have a maximum of 8 travelers
  • OPERATED BY WESTAR TRAVEL LTD.,

All sales are final and incur 100% cancellation penalties.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Winter Lake Louise/ Emerald Lake 1 Day Tour?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Winter Lake Louise/ Emerald Lake 1 Day Tour.
Q:
What is the policy on sanitization during Winter Lake Louise/ Emerald Lake 1 Day Tour?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Winter Lake Louise/ Emerald Lake 1 Day Tour.
Q:
What is the social distancing policy during Winter Lake Louise/ Emerald Lake 1 Day Tour?
A:
The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Winter Lake Louise/ Emerald Lake 1 Day Tour.
Q:
What measures are being taken to ensure staff health & safety during Winter Lake Louise/ Emerald Lake 1 Day Tour?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Winter Lake Louise/ Emerald Lake 1 Day Tour.
Q:
What is the maximum group size during Winter Lake Louise/ Emerald Lake 1 Day Tour?
A:
This activity will have a maximum of 8 travelers.

See all safety measures taken by Winter Lake Louise/ Emerald Lake 1 Day Tour.

Reviews

4.0
star-4
2 Reviews
4 stars
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1 star
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Reviews by Viator travelers
Showing 1 of 2 reviews
star-3
Winter Banff bubbles tour
SimmoS95
, Jan 2020
Just giving some feedback about the tour guide. We got stuck in the snow for almost 3 hours and he had no idea how to get us out. In the first half an hour while we all tried to push and shovel snow from near the tyres, he kept revving the car and spinning the tyres deeper and deeper whole everybody yelled at him to stop. Eventually one of the guests took over the driving. He also ripped off wooden planks from a nearby hut in the hope of providing some grip for the wheels, which I guess he was trying to be helpful but I feel that was totally not ok. While I can laugh about the experience now, in hindsight it could have been very dangerous and I think your tour guides should be trained to drive in the snow, and trained on how to get out if stuck. I would suggest in future carrying sand or kitty litter in the van in case it gets stuck. The whole group helped for 3 hours and 2 visiting cars also helped us. Which is how we eventually got out. We then carried on the tour and managed to get everything done which was awesome. But I do think I need to leave that feedback so in future, your guides are specifically trained for road conditions.
icon Response from Host , Jan 2020
First all,we are very sorry to bring the inconvenience and bad experience to our clients since the tour bus stuck in the snow mud for 2 hours in the cold weather, The tour guide could not contact with head office immediately due to no signal in the Bow Lake area, but he asked a passing driver for help as soon as possible to make a emergency call . However, since there is no signal, the passing drivers also make long time to drive out of this area. Our Tour Group made a quick response after they received message, they contacted CIBC to carry out rescue. As the same time, our tour guide asked the volunteer to push the vehicle out of the mud in order to save time. Since we know the winter road is not always keep in a good situation, so our vehicle and driver has already prepared some tools like spade, pad, wood etc in response to an emergency. Fortunately, they drove out of the mud before CIBC rescue coming. Sorry again for bring your any inconvenience and thank you for your feedback.
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Product code: 180217P7

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