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National September 11 Memorial & Museum
National September 11 Memorial & Museum

National September 11 Memorial & Museum

star-5
15,834 Reviews
View operating hours
One Liberty Plaza, New York City, New York

The Basics

The outdoor 9/11 Memorial is open daily and does not require tickets or reservations, while museum entry is ticketed and can be purchased up to six months in advance. At the memorial, visitors can walk the perimeter of the pools to read the names of the nearly 3,000 people killed on 9/11 at the World Trade Center, at the Pentagon, and in Shanksville, Pennsylvania, as well as those killed in the 1993 World Trade Center bombing, etched in bronze panels around the pools’ rims. At the museum, there are three sections: before September 11, the day of, and after. Inside the quiet halls, visitors can explore expressive artworks, walk down the very staircase used by workers to escape the buildings on 9/11, hear voicemail messages left by the victims to loved ones, enter a quiet space for reflection, and watch several videos including a time-lapse film of the transformation of the WTC site. Most weekdays, the museum holds live, 30-minute talks featuring survivor stories and personal tales of remembrance.

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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Likely to Sell OutLikely to Sell Out

Traveler Favorite

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
$109.00 per adult
Great tour guide.
Our tour guide, Ray Victor, was exceptional. He gave the historic perspective as well as the personal experience or being in the city when it happened. He related his experiences and those of his family and friends to give a feel for how people were feeling on that day. The memorial was moving and the museum was very meaningful.
William_O, Jun 2021

Recent reviews from experiences in New York City

star-4
Informative, but Crowded
MAndreson, May 2021
9/11 Memorial Museum Admission Ticket
The museum is amazing, a must-see, and very educational for those who were not alive yet when this tragedy occurred. However, we felt there were too many people allowed in at one time. Social distancing was nearly impossible with the number of people inside.
star-5
Better than expected!!
Rob_P, Jun 2021
9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket
Helene was awesome. Lots of information about 9/11 that I was not aware of. Very friendly as well. Highly recommend!!
star-5
Loved it ❤️
Kerwin_B, Jun 2021
9/11 Memorial Museum Admission Ticket
All the faces on the pictures, the crowds of people looking up. The staff of employees where very very polite and professional.
star-5
Personal Experience 9/11 Tour
Janet_C, Jun 2021
9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket
Our tour guide Ray was awesome - he provided a great understanding of a local experiencing the events of that tragic day. The tour was very interesting and informative. I lived that this was a very small group tour allowing for great conversation with our tour guide.
star-5
Emotional experience and empathetic and professional staff
Erica_B, Jun 2021
9/11 Memorial Museum Admission Ticket
The experience was so emotional but the staff was all so warm snd kind. I was amazed at their kindness and ability to drop what they are doing to help. I am so very proud to be a New Yorker. God bless you all
star-5
Great tour, even in the rain
Theresa_Rayburn, May 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Loved the guide, he did a great job, very knowledgeable of everything. My mom and I forgot our umbrella and rain jackets and he let us use his umbrella despite him getting wet. Enjoyed his info that was not as well known about 9/11 by the general public. Would definitely recommend.
star-5
A must see!
Debra, May 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Excellent tour! Not to miss...this was the reason we came to NYC. Our guide was so knowledgeable amd we learned so much.
star-5
Historic tour
Anastacia_H, Jun 2021
9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket
Our guide, Ray, really tee’d it up for us (4 adults). His storytelling was carefully crafted & held our rapt attention. The fact that all guides have a personal connection to the day was why I chose this company.
star-5
Overwhelming and educational
Nancy_G, Jun 2021
9/11 Memorial Museum Admission Ticket
The voices of the people who survived the day after being in the building was very emotional. I’m glad I went to visit the museum but it was so sad to see what terrorists can do to our country.
star-5
100% recommend
Amber_R, Jun 2021
9/11 Memorial Museum Admission Ticket
The museum was very well thought out and did an excellent job telling the horrible story and keeping the memory of those lost alive. ♥️
star-5
An amazing experience!
Nichole_B, Jun 2021
9/11 Memorial Museum Admission Ticket
An amazing experience filled with knowledge and emotion! This is a must see when in New York! One of the highlights of our trip.
star-5
Extremely powerful
Judy, May 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
I can't say anything more than pure excellence. Our young guide was very factual and knowledgeable Only being 6 yrs old on that day, he shared memories and experiences that his parents endured. He was pleasant and answered our questions

Things to Know Before You Go

  • Give yourself at least two hours at the memorial and museum to explore and reflect.

  • Hourlong staff-guided tours of the 9/11 Memorial & Museum can be bundled with museum admission. It’s best to arrive at least 15 minutes before your designated tour time.

  • Mobile apps and a museum audio guide can enhance a self-guided experience.

  • Some sections of the museum may not be appropriate for kids under the age of 10.

  • There is a café on the atrium terrace level.

  • The 9/11 Memorial & Museum is fully accessible.

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How to Get There

As with much of New York City, the best way to get to the 9/11 Memorial & Museum is public transit or a taxi, as parking is extremely limited. The site is accessible by subway (A, C, E, J, R, Z, 1, 2, 3, 4, and 5 trains), bus (M5, M20, and M22), and PATH train. Once you arrive, memorial entrances are at the intersections of Liberty and West streets, and West and Fulton streets. The main museum entrance is at Fulton and Greenwich.

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When to Get There

The museum is open from 9am to 8pm Sunday through Thursday and 9am to 9pm on Friday and Saturday. Last entry is two hours prior to closing. Weekday mornings and the cold winter months tend to be the least busy times to visit. Early birds will appreciate the early-access museum tour, a behind-the-scenes experience offered several times weekly before official opening hours. If you’re on a budget, the museum opens its doors to the public for free on Tuesdays from 5 to 8pm.

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Finding a Personal Connection to the 9/11 Memorial & Museum

The National September 11 Memorial & Museum is an emotional experience for most visitors, but especially so for friends and families of victims, and for survivors of that day. Those with a personal connection to someone lost in the attacks can visit the 9/11 Memorial & Museum website and, on the Find a Name page, type in a name, flight number, or affiliation to learn where an individual’s name is etched around the north or south pool.

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National September 11 Memorial & Museum